Privacy Policy – AlmettaCounseling.com
Almetta Counseling
Effective Date: January 1, 2025
Last Updated: September 6, 2025
Introduction
Almetta Counseling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.almettacounseling.com (the “Website”). This policy applies only to information collected through our Website and does not cover our separate client portal or clinical services, which are governed by separate privacy practices and HIPAA protections.
Information We Collect
Information You Provide
- Contact Information: When you contact us through our website contact form, email, or phone, we may collect your name, email address, phone number, and any message content you provide.
- Consultation Requests: Information provided when requesting our free 15-minute consultation.
Information Automatically Collected
- Website Usage Data: We may collect information about how you interact with our Website, including pages visited, time spent on pages, and navigation patterns.
- Technical Information: Your IP address, browser type, operating system, and device information.
- Cookies: We may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
How We Use Your Information
We use the information collected through our Website to:
- Respond to your inquiries and communication
- Schedule and conduct initial consultations
- Improve our Website functionality and user experience
- Comply with legal obligations
- Protect our rights and the security of our Website
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Website (such as web hosting or email services), bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfers: In connection with any merger, acquisition, or sale of assets (with advance notice to users)
Clinical Services and HIPAA
Important Note: This Privacy Policy covers only our Website. Once you become a client and access our client portal or receive clinical services, all health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and governed by our separate Notice of Privacy Practices, which provides enhanced protections for your protected health information (PHI).
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request information about what personal data we have collected about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from any marketing communications
- Cookies: Adjust your browser settings to refuse cookies, though this may affect website functionality
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.
Tennessee State Law Compliance
As a Tennessee-based practice, we comply with applicable Tennessee state laws regarding privacy and mental health services. If you are a Tennessee resident, you may have additional rights under state law.
Cookies and Tracking Technologies
Our Website may use:
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: To understand how visitors use our Website (such as Google Analytics)
- Performance Cookies: To improve website performance and user experience
You can control cookie preferences through your browser settings.
Data Retention
We retain information collected through our Website for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Contact information from inquiries is typically retained for a reasonable period to allow for follow-up communication.
International Users
Our Website is operated from the United States and intended primarily for users in the United States. If you access our Website from outside the U.S., please be aware that your information may be transferred to and processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy on our Website with a new effective date. Your continued use of our Website after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Almetta Counseling
Paula Moorman, LPC-MHSP
Phone: 615-239-5848
Online Contact: Through our Contact Form
Website: www.almettacounseling.com
For clinical privacy matters related to client services, please refer to our separate Notice of Privacy Practices provided during the client intake process.
This Privacy Policy is designed to comply with general privacy best practices and applicable laws. For clinical services, separate HIPAA protections apply.